I read a very interesting report the other day, back in 2006 (10 years ago mind you, so imagine how much more relevant this data is today), Microsoft studied 30 BILLION instant messages sent by over 250 million people in June of that year (2006) and found that they were all linked by 6.6 degrees of separation (and probably Kevin Bacon)
Read MoreThere has been a widening chasm between Business and IT, an adversarial relationship that has existed for far too many years. According to a recent CA Technologies study, nearly 35% of those businesses surveyed classified their relationship with IT to be 'combative'. Why is that?
Read MoreThe power of Social Media is never more apparent than in customer service. For the business: from the very basic use of Social Media to research a potential customer or vendor; to reaching out to customers, to researching potential employees or investors; the uses are endless. But for the customer, the uses are very powerful indeed, especially when it comes to utilizing Social Media to elicit a response when it seems as if none is given.
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